Data Protection Statement
1. Who are we?
Karno
Developer and operator of thermal energy networks in Belgium.
Mission
To offer a global and accessible zero-carbon heat network solution.
Contact
Karno
Rue David Van Bever 39, 1150 Woluwe-Saint-Pierre
+32 475 40 35 38
arnaud@karno.energy
BE 0774.713.759
Karno is committed to complying with current legislation in Belgium and Europe and makes every effort to prevent any unauthorized or unlawful use of your personal data. To this end, we use appropriate procedures and systems to ensure that only authorized individuals can access your information. Furthermore, we remind you that these individuals are bound by a duty of confidentiality in the performance of their duties.
2. Why do we process your personal data?
2.1. Information Dissemination and Collection, and Case Management
2.1.1 Responding to Inquiries via the Contact Form
We process this personal data to ensure the security (of information) and proper functioning of our organization.
| What personal data? | How did we obtain this data? | How long? | With whom is this data shared? |
| Identification data, contact details, and data concerning the inquiry, information, or order | Directly from the data subject(s) OR indirectly from one or more other person(s) | 3 years after the last contact | Subcontractors managing our ICT infrastructure if their intervention is necessary |
Indirectly from one or more other person(s): in some cases, we receive a request concerning someone else, which means we may therefore possess personal data of one or more other person(s).
2.1.2. Order Processing
We process this personal data to ensure the security (of information) and proper functioning of our organization.
| What personal data? | How did we obtain this data? | How long? | With whom is this data shared? |
| Identification data, contact details, and data concerning the inquiry, information, or order | Directly from the data subject(s) OR indirectly from one or more other person(s) | 3 years after the last contact | Subcontractors managing our ICT infrastructure if their intervention is necessary |
Indirectly from one or more other person(s): in some cases, we receive a request concerning someone else, which means we may therefore possess personal data of one or more other person(s).
2.1.3. Exercise of Data Subjects’ Rights Regarding Processing Carried out by Karno
We process this personal data because we need it to perform our legally defined tasks.
| What personal data? | How did we obtain this data? | How long? | With whom is this data shared? |
| Identification data, contact details, and data concerning the inquiry, information, or order | Directly from the data subject | 1 year after case closure | Subcontractors managing our ICT infrastructure if their intervention is necessary |
2.2. Organizational Management
2.2.1. Website
When you visit our website, we process certain personal data such as IP addresses and cookies to ensure the proper functioning and security of our website.
The processing of personal data obtained in this manner is based on legitimate interest regarding the security and proper functioning of our website, and on your consent regarding the analysis of our website’s use. Except for necessary cookies, we always request your consent. Below you will find a list of the cookies used on our website.
Cookies
A cookie is a small text file that can be stored on your computer when you visit websites. Information is recorded in a text file, such as your language choice for a website. When you visit the website again later, this cookie is sent back to the site in question. In this way, the website recognizes your browser and can, for example, remember your language choice.
Cookies also generally have an expiration date. Some cookies, for example, are automatically deleted when you close your browser (these are called session cookies), while others remain on your computer longer, sometimes even until you manually delete them (these are called persistent cookies).
Why do we use cookies?
Karno, the manager of this website, uses three types of cookies on www.karno.energy:
- essential cookies;
- analytical cookies.
To manage its website content, Karno places essential and functional cookies. These cookies are necessary for the proper functioning of this website. It is not possible to refuse these cookies if you wish to visit our website.
Karno also uses “Google Analytics” for analytical purposes. This analysis tool installs cookies that we use to quantify visits (traffic) to the website. This allows us, among other things, to know how many times a particular page has been viewed. We use this information solely to improve the content of our website or as a basis for a new campaign on a subject generating significant interest. The use of these cookies for analytical purposes is subject to your prior consent. Therefore, these cookies will only be installed on your device after your agreement.
List of analytical cookies
You can refuse the cookies below if you wish to browse our website.
| Name | Expiry | Purpose |
| ga = Google Universal Analytics | 2 years | Distinguish unique users by assigning a randomly generated number as a client identifier |
| _gat = Google Universal Analytics | 1 minute | Reduce the number of requests |
| _gid = Google Universal Analytics | 24 hours | Store and update a unique value for each page visited |
How to see which cookies are installed on my device and how to delete them?
If you want to know which cookies are installed on your device or if you wish to delete them, you can use a setting in your browser. You will find further explanations on how to proceed via the links below.
| Firefox | Chrome | Safari | Internet Explorer |
| Firefox | Chrome | Safari | Internet Explorer |
| Firefox (mobile) | Chrome (mobile) | Safari (mobile) | Microsoft Edge |
Using another browser? Check if the procedure for your browser is listed on the website www.allaboutcookies.org/manage-cookies. This site is only available in English.
2.2.2. External Links
Karno’s website mentions external links to document certain information. The activation of these links is the user’s responsibility. However, we advise consulting the privacy statement and cookie policy of the respective site.
2.2.3. Newsletter
We process this personal data to ensure the security (of information) and proper functioning of our organization.
| What personal data? | How did we obtain this data? | How long? | With whom is this data shared? |
| Identification data and contact details | Directly from the data subject | Until consent is withdrawn | Subcontractors managing our ICT infrastructure if their intervention is necessary |
Provided you have given your explicit prior consent, we are authorized to send you newsletters by email. However, should you no longer wish to receive our newsletters, you retain the option to unsubscribe at any time via the unsubscribe option included therein.
3. What are your rights and how to exercise them
If you have a complaint, question, or issue regarding how we use your personal data, please contact us.
Karno
Rue David Van Bever 39, 1150 Woluwe-Saint-Pierre
arnaud@karno.energy
If you contact us to exercise your rights, we will respond within 1 month. Exceptionally, this period may be extended (up to a maximum of 3 months), but we will then provide you with the reason within 1 month. Whether or not you can exercise your rights depends on the processing and the legal basis.
Please always clearly state which right you wish to exercise and how you wish to receive the information (e.g., by email, by post, verbally, …). Please note that in some cases, we may require additional information. We want to ensure that we are assisting the correct person.
3.1. Right of Access
You have the right to inquire about the personal data we hold about you. We can provide you with a copy free of charge, but this is not possible for all documents. We also intend to respect the rights and freedoms of others.
3.2. Right to Rectification
Do you believe your data is inaccurate or outdated? You have the right to ask us to correct it.
3.3. Right to Object
You have the right to ask us to stop processing your personal data.
3.4. Right to Restriction of Processing
You can ask us to restrict the processing of your personal data, for example, when we are verifying the accuracy of your personal data.
3.5. Right to Erasure
You have the right to ask us to delete your personal data. However, if we are legally obliged to retain certain personal data, we cannot fulfill this request.
3.6. Right to Withdraw your Consent
In the case of personal data processing based on your consent, this consent can be withdrawn.
3.7. Right to Lodge a Complaint with the Supervisory Authority
If you believe that the processing of your personal data constitutes a violation of the European General Data Protection Regulation, you have the right to lodge a complaint with a supervisory authority.
Data Protection Authority
Rue de la Presse, 35
1000 Brussels
4. Scope of the Privacy Policy
Unless otherwise indicated, this privacy policy is intended to apply to all of Karno’s websites, applications, tools, etc., as well as to all services we offer and to which it explicitly refers.
We draw your attention to the fact that our privacy policy may evolve over time. Any modification is then directly applicable upon its publication. For this reason, we invite you to consult it regularly.
Except where required by law or where the disclosure of your data is necessary to process your request or pursue our missions as described in point 3 (disclosure to public administrations, disclosure to our subcontractors, etc.), we do not disclose any of your personal data to third parties without obtaining your prior consent. Furthermore, when we communicate your data to other entities, we always ensure that we only disclose personal data that is strictly necessary for the purpose of the processing concerning you.